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Questions? We've Got Answers.

The stuff people actually ask us. No corporate fluff, no lawyer-speak—just straight answers.

Getting Started

Yes. Our Starter plan is completely free and includes everything you need to get going. Bio page, short links, QR codes, analytics. We're not going to ask for your credit card and then "accidentally" charge you. That's not our style.

Nope. Free means free. Sign up, start building. We only ask for payment details when you decide to upgrade. Revolutionary concept, we know.

14 days. No credit card required. You can poke around, test everything, decide if we're worth it. If not, no hard feelings. We'll still think you're great.

Upgrade, downgrade, do the hokey cokey with your subscription—we don't mind. Changes take effect immediately, and we'll prorate everything fairly. Your content stays exactly where you left it.

Payments & Billing

Cards (Visa, Mastercard, Amex), PayPal, and cryptocurrency via BTCPay Server. Yes, real crypto payments—not some third-party processor that takes 5% and reports your transactions to their shareholders.

Absolutely. Bitcoin, Ethereum, and other cryptocurrencies via our self-hosted BTCPay Server. No middlemen, no chargebacks, no payment processor deciding your business is "high risk" because you made eye contact with an adult content creator once.

We offer a 14-day money-back guarantee on all paid plans. If something isn't working for you, just let us know. We'll sort it out like reasonable adults.

Yes. No contracts, no cancellation fees, no guilt trips, no "are you sure?" modals with sad puppy eyes. Cancel from your dashboard whenever you like. Your data stays available until the end of your billing period.

Your content stays safe. After your billing period ends, your account reverts to the free tier. Everything's still there—some features just become limited. You can upgrade again whenever you want.

Privacy & Security

All personal data lives in the EU (Germany and Finland) under strict GDPR compliance. We use 96+ edge locations worldwide for performance—but they're just caches. Your actual data never leaves the EU. Sleep well.

Very much so. We're a UK company with EU infrastructure. GDPR isn't just a checkbox for us—it's how we actually operate. Your data is yours. We don't sell it, we don't mine it, we don't "enhance" it with mystery algorithms.

No. Never have, never will. Our business model is "you pay us for services, we provide them." Radical, but it seems to work.

We don't have payment processors breathing down our necks about what legal content you can host. As long as it's legal, consenting adults, and properly age-gated, we're not going to deplatform you because some bank got squeamish.

TLS everywhere. Encrypted at rest. Encrypted in transit. We encrypt things that probably don't even need encrypting because we're thorough like that.

Services & Features

BioHost is your bio page HQ—landing pages, short links, QR codes, web tools. SocialHost is your content calendar—schedule posts across all your social platforms from one dashboard. Think of them as peanut butter and jelly. Great alone, better together.

Full first-class support. No locked features, no "decentralised networks coming soon™" nonsense. Connect your Mastodon instance, connect your Bluesky handle, schedule posts. Done.

Yes, on all paid plans. Point your domain at us, we handle the rest. SSL certificates, CDN, the works. Your brand, your domain, our infrastructure.

Everything from image converters to SEO analyzers to QR generators to unit converters. Built-in, no subscriptions, works offline. Check the BioHost page for the full list. Yes, we counted them. Yes, we're proud.

NotifyHost (push notifications), TrustHost (social proof widgets), AnalyticsHost (privacy-first analytics), and MailHost (email for every identity). They're all in active development. Join the waitlist for early access.

Technical Stuff

Yes. REST API with comprehensive documentation. Available on Pro plans and above. Build integrations, automate workflows, connect everything. We even respond to API support tickets quickly—shocking, we know.

We aim for 99.9% uptime. Our infrastructure spans multiple EU data centres with automatic failover. When things break (because they always do eventually), we fix them fast and communicate honestly. No "investigating reports of issues" when half the internet is down.

Yes. GDPR Article 20 isn't just a nice idea—it's your right. Export your data anytime in standard formats. We won't make you jump through hoops or wait 30 days for a CSV file.

Pro plans and above. Get notified when things happen. Trigger automations. Build the integration of your dreams. Or your nightmares. We don't judge.

Support

Community support for free plans (we're not monsters—we still help, just slower). Priority email support for Creator and above. Dedicated support for Agency plans. We also have docs, guides, and a knowledge base that doesn't require a PhD to navigate.

Not yet. We're a small team and prefer to give you thoughtful, written responses rather than put you on hold listening to smooth jazz. Email and in-app messaging mean we can actually research your issue before responding.

Priority support usually within a few hours during UK business hours. We try to beat expectations, but we won't promise "instant" and then make you wait three days. Under-promise, over-deliver—that's the vibe.

Still have questions?

We haven't anticipated everything. If you've got a question we haven't answered, get in touch. We actually read and reply to messages.

This FAQ was written by humans. We checked.